How does shipping work?

We currently ship to the United States & Military APO only. If you are outside of this region, please email us at info@twistedtwinedesigns.com to inquire about shipping to your address. Our shipping prices are based on USPS Priority Mail - Flat Rate - $9.85. ("If it fits, it ships") Multiple items may be shipped together, and we offer free shipping for orders $50 or more. 

Can I place a custom order?

Yes! Most of our listed products have a custom option. Simply type in your request in the Remarks section upon Checkout. Alternatively, you may use the Contact Us form to request a custom order. We will reply within 72 hours to discuss your needs and provide pricing and include any shipping charges.

What if I need to return an item?

We gladly accept returns, minus shipping, within 30 days of purchase, subject to approval. Upon receipt of the original, unharmed product, we will refund you the cost minus shipping. Alternatively, if you are in the nearby area, we can meet for an exchange. Returns/refunds/exchanges subject to approval. Please contact us at info@twistedtwinedesigns.com for more information.